Business solutions

Freshworks

Freshworks is a set of tools for customer service, as well as management of IT and HR services.
Based in the cloud, easy to configure and use, including many ready-made integrations. Over 150,000 companies trust Freshworks solutions.

  • Multi-channel help desk for handling inquiries coming from e-mail, websites, live chat, phone, mobile apps, Facebook, Twitter, and knowledge base portals.
  • Management of resources, IT services in accordance with ITIL, Service Desk
  • Modern CRM

Freshsales

Make sure your sales team knows faster about potential customers and close transactions.

Freshdesk

Strengthen your support team to help them collaborate and solve customer problems faster.

Freshservice

Improve your IT service and manage internal requests from employees.

Freshcaller

Set up a call center in the cloud for 40 countries within minutes.

Freshteam

Attract applications, work with candidates, and employ a superstar.

Freshchat

Get website visitors and product users engaged for sales and customer success.

INFORMATIKA is the only representative of the Freshworks in Slovenia.

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CONSULTANCY

We advise on how to apply products in your company to increase the efficiency of your business.

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TRAINING

We provide users of software with knowledge about how to use new tools.

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IMPLEMENTATION

We implement the software purchased from us and help in the migration of data from other systems.

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ADJUSTMENT

We help you customize software to meet the individual needs of your company.

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MAINTENANCE

We maintain and monitor the software implemented by us in the 24x7x365 or 8 × 5 model.

Services and support

Our team of experts will advise you about how to effectively use tools in your company.

  • We will help you choose and implement the appropriate modules.
  • We will explain the licensing rules.
  • We will train users.
  • We will provide the maintenance and administration of the system.

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